User Privacy Policy

 

Effective Date: 12-01-2025

 

At Wisho Ecommerce Pvt. Ltd., we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the Wisho Quick Grocery Delivery App. Please read this policy carefully. By using the app, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

 

We collect information to provide and improve our services. The types of information we collect include:

 

A. Personal Information:

 

• Name

 

• Email address

 

• Phone number

 

• Delivery address

 

• Payment information (e.g., credit/debit card details, UPI ID, etc.)

 

B. Non-Personal Information:

 

• Device information (e.g., device model, operating system, unique device identifier)

 

• Location data (to provide accurate delivery services)

 

• Usage data (e.g., app activity, pages viewed, time spent on the app)

 

2. How We Use Your Information

 

We use the collected information for various purposes, including:

 

• To process orders and deliver groceries.

 

• To send order updates and notifications.

 

• To improve app functionality and user experience.

 

• To provide customer support.

 

• To prevent fraud and ensure the security of our users.

 

• To send promotional offers, with your consent.

 

3. Sharing Your Information

 

We do not sell or rent your personal information to third parties. However, we may share your information with:

 

• Service Providers: To facilitate payment processing, order fulfillment, and customer support.

 

• Legal Authorities: If required by law or to protect our legal rights.

 

• Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred.

 

4. Security of Your Information

 

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

 

5. Your Rights

 

You have the following rights regarding your personal data:

 

• Access: You can request a copy of your personal data.

 

• Correction: You can request corrections to inaccurate information.

 

• Deletion: You can request the deletion of your data.

 

• Objection: You can opt-out of receiving promotional communications.

 

To exercise these rights, please contact us at support@wisho.in.

 

6. Retention of Information

 

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

 

7. Third-Party Links

 

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party websites.

 

8. Children’s Privacy

 

Our app is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information.

 

9. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.

 

10. Contact Us

 

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

 

Wisho Ecommerce Pvt. Ltd.

Email: support@wisho.in

Phone: +91-9911565759